Location: Kannapolis, NC
Job Type: Full-Time, In Person
Compensation: $40,000-$50,000 annually, dependent on experience.
Benefits:
- 9 Annually Paid Holidays
- 10 Days of Guarantee PTO – with additional PTO accruing over time
- 100% employer-paid Medical, Dental, & Vision Insurance (employee coverage)
About Us:
We are a family-owned insurance agency with a close-knit team of approximately 15 employees. We value professionalism, teamwork, and exceptional client service. Our agency is fast-paced, detail-oriented, and client-focused, and we’re looking for someone who takes pride in their work and shows up ready to contribute every day.
Responsibilities
This role is essential to our commercial lines operations. Responsibilities include:
- Sending Certificates of Insurance the same day requests are received (top priority)
- Completing all follow-ups first thing each morning (top priority)
- Answering incoming calls, identifying client needs, and routing calls appropriately
- Quoting new business and shopping renewal accounts
- Processing insurance payments, policy changes, and endorsements
- Processing and distributing incoming mail
- Scanning, PDF printing, documenting, and e-filing documents
- Accurate data entry into our agency management system (HawkSoft)
- Greeting and welcoming all clients with a friendly, professional attitude
- Being a dependable team player
- Showing up on time and ready to work—punctuality is essential
Skills & Requirements
The ideal candidate is a self-starter with strong organizational and communication skills.
- Professional, courteous attitude
- Punctual and dependable
- Comfortable handling phone calls and working with clients who expect excellent service
- Strong computer skills, including Outlook, Microsoft Word & Excel, PDF editors, and management software
- Excellent written and verbal communication skills
- Organized and able to prioritize workflow effectively
- Ability to work efficiently and respectfully with both clients and coworkers
- Polite and professional phone manners are essential
What We’re Looking For
We’re seeking someone who is:
- Organized and detail-oriented
- Comfortable communicating, problem-solving, and building relationships with clients
- Able to manage multiple tasks while maintaining accuracy and professionalism
- Motivated, reliable, and takes ownership of their responsibilities
How to Apply
Please submit your resume to dwilliams@igcinsurance.com or apply in person at 246 Oak Ave. Kannapolis, NC 28081.